High-quality support is one of the core values of the flespi platform. So is the development of complex solutions for developers. The principle of staying small stimulates us to optimize processes rather than solve problems with new people or more money.
In the new article we are sharing our experience of reorganizing our support process to maintain the traditionally high level of service at a larger scale while also increasing the performance on strategic tasks.
https://flespi.com/blog/flespi-support-process
